Privacy Policy
Effective Date: 13 December, 2025
1. Who We Are
Shining Hope (“the Charity”, “we”, “our”, “us”) (ABN 23 905 707 228, Registered Charity Number 22538) is a registered charitable organisation in Western Australia that provides suicide‑prevention support, a free Safe Space, and a bereavement group.
2. What Personal Information We Collect
Note: Health‑related information is only collected when a person chooses to disclose it voluntarily in the Safe Space or Bereavement Group. It is never required for donation or membership purposes.
3. Why We Collect It
4. How We Use & Disclose Your Information
Internal Use – Staff and authorised volunteers may access personal information strictly on a need‑to‑know basis to deliver services.
Third‑Party Service Providers – We share limited data with trusted providers that help us operate the website, process payments, and send emails (e.g., Stripe/PayPal, SendGrid/Mailchimp, web‑hosting provider). These providers are contractually obligated to protect the data and use it only for the services we commission.
Legal & Safety Reasons – If we believe there is a serious risk of self‑harm, harm to others, or a legal requirement (e.g., subpoena), we may disclose relevant information to emergency services, law enforcement, or regulators.
Aggregated / Anonymised Data – We may publish statistical or research data that does not identify any individual (e.g., total number of participants, anonymised survey results).
We do not sell, rent, or trade personal information to marketing companies or any other third parties for commercial purposes under any circumstances.
5. How We Store & Secure Your Information
Encryption – All data transmitted over the internet (e.g., donation payments, login credentials) is encrypted using TLS 1.2 or higher.
Secure Servers – Personal data is stored on servers located in Australia that meet industry security standards (ISO 27001‑compliant).
Access Controls – Access is restricted by role‑based permissions, strong passwords, and two‑factor authentication for admin accounts.
Physical Safeguards – Paper records (if any) are kept in locked cabinets within a secure office environment.
6. Data Retention
If you wish us to delete your personal information earlier (subject to legal obligations), please contact us using the details in Section 9.
7. Your Rights
Under the Australian Privacy Principles, you have the right to:
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Access – Request a copy of the personal information we hold about you.
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Correction – Ask us to correct inaccurate or incomplete information.
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Deletion – Request deletion of your data (subject to statutory retention requirements).
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Restriction – Ask us to limit the use or disclosure of your data in certain circumstances.
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Data Portability – Receive your personal data in a structured, commonly used electronic format (where technically feasible).
To exercise any of these rights, please submit a written request to the contact point below. We will respond within 30 days.
8. Cookies & Tracking Technologies
Our website uses cookies to:
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Remember your login session.
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Analyse site traffic (Google Analytics – IP anonymisation enabled).
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Enable newsletter sign‑ups and donation forms.
You can manage or disable cookies through your browser settings; however, disabling essential cookies may affect the functionality of the site (e.g., inability to log in or complete a donation).
9. Contact Us
Privacy Officer / Data Custodian - Shining Hope
Email: shininghopewa@gmail.com
Phone: 0494 582 037
Address: 9 Ramsay Street, Bunbury, WA 6230
If you have any questions, concerns, or complaints about how we handle your personal information, please reach out using the details above.
10. Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in legislation, our practices, or services. Any revisions will be posted on our website with the new Effective Date. Continued use of our services after such changes constitutes acceptance of the updated policy.